How to Master Order Management Challenges

Learn some of the most common order management challenges faced by online sellers and see how Sellercloud can turn these obstacles into opportunities for success.

Challenge #1
Multichannel order management

Selling on multiple platforms like Amazon, eBay, and more can quickly become a nightmare. Having to update order statuses on multiple channels can take many hours; downloading orders, uploading tracking information to the relevant channels, and handling returns can take many hours of manual data entry.

Enter Sellercloud! Our platform offers seamless centralization and omnichannel order management. With Sellercloud, sellers can streamline fulfillment, handle return shipping labels, manage refunds and exchanges—all in one place.

Challenge #2
Custom Workflow

Sending customer order emails, tracking details, and shipping confirmations manually can be a tedious task. Determining the best carrier to deliver your order on time or the best warehouse to ship the order from can also take multiple hours for employees to do manually.

That’s where Sellercloud’s customizable Order Rule Engine comes in handy! Our platform automates the entire order fulfillment process, giving sellers the ability to create custom rules tailored to their specific needs. Sellers can be sure that their orders are being shipped from the closest warehouse, using the cheapest carrier that delivers the product in the specified time range that the marketplace promised the customer.

Sellercloud’s Order Rule Engine gives sellers the ability to create hundreds of custom rules based on specific criteria and conditions to make sure that their orders are managed in the most efficient way possible.

Challenge #3
Serial number, lot, and expiration date tracking

Sellercloud lets merchants track individual products through their serial numbers and even mark certain perishable products as expirable. This ensures that sellers have full control over the shelf life of their products while preventing fraudulent returns of expensive products with serial number tracking, or returns of expired perishables.

These are just a few of the ways Sellercloud empowers online sellers to conquer e-commerce challenges, eliminate headaches when managing their multi-channel orders, automate manual tasks, and keep tight control over their orders – even if they are returned.